LEGAL & COMPLIANCE

Privacy Policy

Last Updated: July 2026 | Compliant with UK GDPR & Data Protection Act 2018

1. Introduction

IS Tech Support (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard information obtained through our website and services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information necessary to deliver enterprise IT support, manage inquiries, and maintain system security. This includes:

  • Identity & Contact Data: Name, business email address, phone number, company name, and job title submitted via our contact forms.
  • Technical & Usage Data: IP address, browser type, operating system, device identifiers, and page navigation statistics gathered via essential site cookies.
  • Service Operations Data: Data provided during client onboarding or support ticket creation required to fulfill technical service level agreements (SLAs).

3. How We Use Your Data

Your data is strictly processed for legitimate business purposes:

  • To respond to inquiries and deliver requested IT and back-office services.
  • To provision and manage client accounts, ticketing systems, and secure portals.
  • To maintain site security, detect fraud, and ensure server optimization.
  • To comply with UK legal and regulatory obligations.

4. Data Security & Storage

We enforce stringent technical and organizational security controls to protect your data against unauthorized access, loss, or alteration. All client data and communication logs are stored within UK-based or UK-GDPR-aligned data centers equipped with enterprise encryption protocols (TLS 1.3 in transit and AES-256 at rest).

5. Data Sharing & Third Parties

We never sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service infrastructure providers (such as cloud hosting and ticketing vendors) operating under strict data processing agreements aligned with UK privacy laws.

6. Your Legal Rights

Under UK GDPR, you maintain rights regarding your personal data:

  • The right to request access to your personal data.
  • The right to request correction or deletion of your records.
  • The right to object to or restrict processing.

To exercise any of these rights, please contact us at info@istechsupport.co.uk.

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